Refund and Cancellation Policy
Last updated: March 2024
Table of Contents
Table of Contents
1. Introduction
This Refund and Cancellation Policy outlines the terms and conditions regarding subscription cancellations and refunds for School Scout's Daycare Management System.
Please read this policy carefully before subscribing to our services. By subscribing to our services, you acknowledge and agree to the terms outlined in this policy.
We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.
2. Subscription Terms
2.1. Subscription Period
- Subscriptions are billed in advance on a monthly or annual basis
- All subscriptions automatically renew at the end of each billing period
- You will be notified before any automatic renewal
- Subscription fees are non-refundable once paid
2.2. Payment Terms
- All payments are processed securely through our payment providers
- Payment is required in advance for the subscription period
- Failed payments may result in service suspension
- We do not offer prorated refunds for partial subscription periods
3. Cancellation Policy
3.1. Cancellation Process
- You may cancel your subscription at any time
- Cancellation requests must be submitted through your account settings
- Cancellation will take effect at the end of your current billing period
- No refunds will be provided for the remaining subscription period
3.2. Post-Cancellation
- You will retain access to the service until the end of your paid period
- Your data will be retained for 30 days after cancellation
- You can reactivate your subscription at any time
- We may delete your data after the retention period
4. Refund Policy
4.1. General Policy
- All subscription fees are non-refundable
- We do not provide refunds for partial subscription periods
- Refunds are not available for unused features or services
- No refunds will be provided for service cancellation
4.2. Payment Processing
- All payments are final and non-refundable
- We do not offer credits or refunds for service interruptions
- Subscription fees are charged in advance and are non-refundable
- We do not prorate refunds for early cancellation
5. Exceptions
5.1. Service Unavailability
- No refunds for temporary service interruptions
- No refunds for scheduled maintenance
- No refunds for force majeure events
- No refunds for user-caused service issues
5.2. Technical Issues
- No refunds for compatibility issues
- No refunds for user device problems
- No refunds for internet connectivity issues
- No refunds for third-party service disruptions
6. Contact Us
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 2:00 PM IST
Response Time
We aim to respond to all billing-related inquiries within 24 hours